Director Implementation Services

Company: MedImpact Healthcare Systems, Inc.
Location: San Diego
Posted on: November 6, 2024

Job Description:

Director Implementation Services
Remote - San Diego, CA
Exemption Status: United States of America (Exempt)
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!
Job Description
Position Summary: Directs and leads efforts to achieve the goals and objectives of the Implementations Team, including budget, productivity, and transaction quality. Promotes and aligns the business unit with the overall vision and strategies of the enterprise. Responsible for leading strategy development and managing the operation of the business unit(s) ensuring adherence to proven best practices, development of staff through the career path process, alignment and support of the sales process including responding to RFPs, and achievement of performance standards and client performance guarantees. Serves as a key interdepartmental liaison to assure open communication and collaboration with client teams, client shared services, and enterprise support staff. Champions service excellence and builds internal partnerships that optimize service capabilities for our customers. Relies upon extensive knowledge of healthcare operations concepts, practices and procedures. A wide degree of independence, latitude and creativity is expected.
Essential Duties and Responsibilities include the following. Other duties may be assigned:

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• Directs and oversees the implementation of all new health plans by working with the appropriate Sales Director, Implementation Manager, and the core account team to ensure all facets of the plan implementation are completed accurately and timely.
  
• Provides strategic direction for all new Client Implementations using project management methodology.
  
• Attend all Train for Success meetings and work closely within MedImpact's shared services to stay abreast of all technical and operational knowledge.
  
• Determine staff needs for access to information sources, equipment, software and communication systems.
  
• Facilitate weekly implementation team meetings; shares best practices with staff and is accountable for all aspects of Implementation process throughout the project lifecycle.
  
• Oversees day-to-day Implementation activities and continually develops and monitors the implementation performance goals with staff.
  
• Participates in annual readiness meetings and provide updates to the organization regarding status of all new client implementations managed by the implementation team.
  
• Schedules and leads daily Command Center meetings as part of the deployment phase of the implementation project cycle.
  
• At the close of the annual implementation cycle, coordinates and leads an annual Business Process Improvement across the organization.
  
• Collaborates with the Vice President of Client Experience to develop the overall strategy for the Implementation team.
  
• Develop and maintain implementation questionnaires including feasible implementation timelines by line of business.
  
• Travel with sales team for finalist presentations and with Implementation Manager for kick-off meetings.
  
• Partner with the sales team and proactively monitor the sales pipeline reports.
  
• Work closely with Contracts, Underwriting, Account Management, and Sales.
  
• Provide direct client support at a senior level and serve as a point of escalation for issue resolution.
  
• Maintain development, measurement and maintenance of Implementation department yearly goals and objectives.
  
  Supervisory Responsibilities
  Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit.
  Qualifications
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
  
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  • Master's Degree or equivalent combination of education and experience and at least ten (10) years related experience in a healthcare or PBM environment.
    
  • Requires a seasoned people leader with at least eight (8) years of experience in managing employees.
    
  • Project management experience essential.
    
  • Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.
    
  • Experience utilizing SmartSheet is desired.
    
    Other Skills and Abilities
    
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    • Superior knowledge and understanding of PBM operations, customer service and implementations.
      
    • Excellent interpersonal skills, written and verbal communication and group presentation skills.
      
      Physical Demands
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
      Work Location
      Designated on-site location or remote office depending on business needs.
      Working Hours
      This is an exempt level position requiring one to work the hours needed to get the job done.
      Travel
      This position requires domestic travel of up to 25% of the time.
      The Perks:
      
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      • Medical / Dental / Vision / Wellness Programs
        
      • Paid Time Off / Company Paid Holidays
        
      • Incentive Compensation
        
      • 401K with Company match
        
      • Life and Disability Insurance
        
      • Tuition Reimbursement
        
      • Employee Referral Bonus
        
        To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers.
        Equal Opportunity Employer, Male/Female/Disabilities/Veterans
        Disclaimer:
        The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
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Keywords: MedImpact Healthcare Systems, Inc., El Centro , Director Implementation Services, Executive , San Diego, California