Medicare Experience Manager
Company: VirtualVocations
Location: El Cajon
Posted on: January 21, 2025
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Job Description:
A company is looking for a Medicare Member Experience Manager
(Central or Eastern Time Zones).
Key Responsibilities:
Manage and motivate a team of Cleo Guides and Specialists to
achieve performance metrics and deliver high-quality member
experiences
Oversee operational support for Medicare Advantage members,
ensuring compliance and continuous improvement
Communicate effectively with internal and external stakeholders to
enhance understanding of Health Plan services
Required Qualifications:
Proven experience in member/customer experience management or
related roles
Strong expertise with Medicare Advantage members and driving health
outcomes improvement
Experience managing remote teams and providing coaching and
mentoring
Ability to creatively problem-solve and make autonomous
decisions
3 to 5 years of related experience preferred
Keywords: VirtualVocations, El Centro , Medicare Experience Manager, Executive , El Cajon, California
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