Store Manager

Company: Tbwa Chiat/Day Inc
Location: Encinitas
Posted on: January 24, 2025

Job Description:

ALOHA Collection is a fast growing lifestyle brand that was born out of a love of travel, adventure and the ocean. This California based brand with Hawaiian roots located in Encinitas, CA focuses on travel accessories. Travel is our inspiration, the beach is our home.OVERVIEW: The Retail Store Manager will be responsible for managing day-to-day operations. This is a full-time, on-site role that involves overseeing staff, ensuring excellent customer service, inventory management, visual displays, loss prevention, and reporting. The Retail Store Manager will be expected to work closely with the leadership team to develop strategies that maximize sales and profitability.WHAT YOU'LL DO

• Assign duties to team members and manage all aspects of the team schedule, including break periods, work hours, and vacations.
• Train team members in job duties, store policies & procedures; keep team informed by communicating relevant company information and updates.
• Order merchandise, supplies, and equipment for both the retail space and operating needs of the team.
• Monitor and record delivery of merchandise, compare records with merchandise ordered, and report discrepancies to control costs and maintain correct inventory levels.
• Meet strategic goals and sales targets of the store by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.
• Prepare sales and inventory reports; recommend additions to or deletions of merchandise based on various factors, i.e., sales and customer interest.
• Receive, examine, and process customer returns.
• Inspect merchandise to ensure it is correctly priced and displayed.
• Attend to customer questions and complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
• Assist sales workers in completing difficult sales.
• Plan store layout, displaying merchandise and advertising materials in an appealing and creative manner; inspect merchandise to confirm it is correctly priced and displayed.
• Ensure that all store operations run smoothly throughout the day while providing a tidy, clean, and welcoming environment.
• Commit to understanding all aspects of the ALOHA brand as well as extensive product information (uses, silhouettes, prints, pricing, etc.) to ensure customers are provided with the highest quality of service.
• Sell merchandise and assist team members in navigating and closing difficult sales; continuously coach and support the development of team members' sales and customer service skills.
• Participate in any necessary interview processes to select new team members that meet the job description criteria and will fit seamlessly into the brand and team culture.EXPERIENCE WE'RE LOOKING FOR
  • Two to four years experience in retail management.
  • Exceptional time management skills.
  • Solution-driven with high-level problem-solving skills.
  • Great interpersonal skills and exceptional customer service.
  • Ability to effectively communicate via Google Meets, email, and Slack.WHAT YOU BRING TO THE TABLE
    • Able to pivot and adjust well in a constantly changing environment.
    • The ability to multitask, set priorities, and work well under pressure.
    • Self-sufficient with the ability to take initiative.
    • Friendly, courteous, and approachable.
    • Build and develop relationships with the sales team.WHAT WE OFFER
      • 401(k)
      • 401(k) matching
      • Employee assistance program
      • Flexible spending account
      • Health insurance
      • Health savings account
      • Life insurance
      • Paid time off
      • Vision insurancePay
        • $67,000 - $75,000We look forward to reviewing your application.MAHALO!Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CVAccepted file types: pdf, doc, docx, txt, rtf
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Keywords: Tbwa Chiat/Day Inc, El Centro , Store Manager, Executive , Encinitas, California